Can you design my artwork?

We can help you with artwork but bear in mind that we have to charge for anything more than small changes.

Your project will cost you less if you have the artwork pre-prepared according to the advice on our website, and you don't make too many changes before we start the job.

Don't worry too much if you aren't sure you have the right software. For many jobs you only need to provide something like a PDF or JPEG

We can engrave directly from JPEGs but in order to create a cutting path we will need a vector line. Common file types for that are .AI  or .SVG and most people will use Adobe Illustrator for these projects. See our page about how to prepare your artwork for more details on file setup.

Do you have a minimum order quantity?

For orders not made through our online shop here, we have a minimum order value of Php 2000+VAT. Plus delivery. 

Do you charge a job setup fee?

For orders valued under Php3000, we charge Php300+VAT to setup your job. This may need to be applied more than once if you subsequently make any changes.

Can you cut or etch metal?

We use a marking compound which creates a black surface finish to etched areas. We are also able to remove coatings such as anodised finishes on metal products.

We do not currently have facilities to cut metal, no matter how thin.
We can't etch directly in to the surface of metal to create relief.

How quickly can you deliver?

We usually turn jobs around within a week. If urgent we can let you know how busy we currently are. We occasionally need to charge extra if we need to open late or at weekends for last minute work. But we would discuss this with you if required.

What format does my artwork need to be in?

Please refer to the "Preparing Your Artwork" page on this website.

Can you source materials for me?

We can usually source materials like wood, enamelware, acrylic. But we also welcome you providing us with them yourself. We sometimes might do a test sample. Metal needs to be pre-cut and because leather can come in lots of different shades we normally prefer you to purchase separately. You are welcome to have items delivered direct to us.

How will I know my job is ready?

If we have an email address you will get an automated message when your job goes on to our machine. And again when it is ready to be posted out to you, or for you to come in to collect. Jobs can take up to 10 working days to turn around during busy periods. We encourage you to let us know your deadline when booking in a job.

Do you deliver outside the Philippines?

We can deliver around the world. Ask us for a delivery quote and estimated timeframe.

How can I pay you for my job?

If you order something in our online shop, you will be asked to pay at the Checkout. If you order anything else with us direct, or via our Contact page, we will send you an invoice to pay direct to our bank. We often ask for an upfront deposit on larger jobs, with the balance due on completion. Sometimes you will just be invoiced at the end. We can take credit cards via NextPay.

Can I get a sample made?

Yes! We can give you quote for as many samples as you might need. e.g. if you want to experiment with a material, or test your project ahead of a larger bulk run. Note that there is a min order charge of Php1000+VAT.

What is your maximum laser cutting bed size?

Our maximum working size is 900mm x 800mm.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

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